September 21, 2021
WHAT: enVista’s CEO, Jim Barnes, will participate in a speaking session on transforming the customer experience alongside a panel of omnichannel retail experts at FLOW 2021
WHEN: September 22 – 23, 2021
WHERE: Virtual event. Registration is available here.
Title: Transforming the Customer Experience
Speakers: Jim Barnes, enVista; Nabil Malouli, DHL; Doug Stephens, Retail Prophet; Kara Ashby, Sedlak
Time: Wednesday, September 22, 11:40 a.m. ET
Abstract: It is no secret that the pandemic dramatically accelerated changes that had been projected for the next decade. Customers are now “omnichannel” in their outlook and behavior, demanding fast, flexible order fulfillment, anytime, anywhere. These trends put an unprecedented strain on supply chains, not only in terms of consumer demand, but in execution, speed and flexibility. However, to remain relevant, retailers and brands need to differentiate themselves and transform the customer experience in order to survive.
Join this panel of experts, moderated by Scott Luton of Supply Chain Now, as they share stories from the field, detail the importance of an omnichannel strategy and present best practices to keep in mind during implementation.