{"id":44843,"date":"2008-11-06T15:12:00","date_gmt":"2008-11-06T15:12:00","guid":{"rendered":"http:\/\/sticky-highjinx.flywheelsites.com\/?p=44843"},"modified":"2025-03-03T07:32:33","modified_gmt":"2025-03-03T12:32:33","slug":"why-receiving-is-not-returns","status":"publish","type":"post","link":"https:\/\/envistacorp.com\/en-au\/2008\/11\/06\/why-receiving-is-not-returns\/","title":{"rendered":"Why Receiving is Not Returns"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\n<p>If you are evaluating <a href=\"https:\/\/envistacorp.com\/technology\/supply-chain\/warehouse-management-system\/\">warehouse software solutions<\/a> and returns functionality is a key value driver for savings through the use of a new application, be prepared to be disappointed. Most warehouse software providers do not provide a dedicated returns module capable of supporting serious returns functionality capable of efficiently processing between 15-30% volume compared to outbound sales. Distributors to large retailers who contractually can return any product they purchase free of penalty OR retailers who face season product rotation know this all too well.<\/p>\n\n\n\n<p>Attempting to sell a generic receiving module as a viable option to adapt to these high volume returns needs is not practical for many reasons as a detailed review of the differences between receiving and returns will show:<\/p>\n\n\n\n<p><strong>Terminology<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Receiving is processed against a <strong>purchase order <\/strong>while returns are processed against <strong>return authorizations<\/strong>.<\/li>\n\n\n\n<li>Receipt processing generally involves <strong>unitizing<\/strong> items to a standard <strong>pallet<\/strong> ti and hi while returns are <strong>checked in <\/strong>and examined at the <strong>piece<\/strong> level.<\/li>\n\n\n\n<li>Receipts are generally brought in under an <strong>inventory status<\/strong>, while returns are processed by <strong>cost accounting disposition code<\/strong>.<\/li>\n<\/ul>\n\n\n\t\t<div data-elementor-type=\"page\" data-elementor-id=\"52755\" class=\"elementor elementor-52755\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-8de2c8a elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"17930\" data-id=\"8de2c8a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d2163ed\" data-eae-slider=\"15091\" data-id=\"d2163ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-5ac7440 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"6343\" data-id=\"5ac7440\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"aux-parallax-section has_eae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5eee6fa\" data-eae-slider=\"19599\" data-id=\"5eee6fa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d23f41a elementor-grid-1 elementor-posts--align-left elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"d23f41a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_columns&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;cards_columns_tablet&quot;:&quot;1&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-85828 post type-post status-publish format-standard has-post-thumbnail hentry category-white-paper tag-inventory-management tag-manufacturing tag-commerce tag-supply-chain\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/web.envistacorp.com\/12-dirty-little-secrets-of-inventory-optimization\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/envistacorp.com\/en-au\/wp-content\/uploads\/sites\/4\/2021\/12\/MicrosoftTeams-image-20.jpg\" class=\"attachment-full size-full wp-image-85829\" alt=\"A business report cover shows a person in a yellow safety vest using a tablet, with the title: \u201c12 Dirty Little Secrets Retailers and Manufacturers Need to Know About Inventory Optimization\u201d on a blue and gold background.\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section has_eae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b37cae7\" data-eae-slider=\"55512\" data-id=\"b37cae7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f47ab32 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"f47ab32\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_columns&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;cards_columns_tablet&quot;:&quot;1&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-85828 post type-post status-publish format-standard has-post-thumbnail hentry category-white-paper tag-inventory-management tag-manufacturing tag-commerce tag-supply-chain\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/web.envistacorp.com\/12-dirty-little-secrets-of-inventory-optimization\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/envistacorp.com\/en-au\/wp-content\/uploads\/sites\/4\/2021\/12\/MicrosoftTeams-image-20-300x300.jpg\" class=\"attachment-medium size-medium wp-image-85829\" alt=\"A business report cover shows a person in a yellow safety vest using a tablet, with the title: \u201c12 Dirty Little Secrets Retailers and Manufacturers Need to Know About Inventory Optimization\u201d on a blue and gold background.\" srcset=\"https:\/\/envistacorp.com\/en-au\/wp-content\/uploads\/sites\/4\/2021\/12\/MicrosoftTeams-image-20-300x300.jpg 300w, https:\/\/envistacorp.com\/en-au\/wp-content\/uploads\/sites\/4\/2021\/12\/MicrosoftTeams-image-20-150x150.jpg 150w, https:\/\/envistacorp.com\/en-au\/wp-content\/uploads\/sites\/4\/2021\/12\/MicrosoftTeams-image-20-60x60.jpg 60w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">White Paper<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/web.envistacorp.com\/12-dirty-little-secrets-of-inventory-optimization\" target=&quot;_blank&quot;>\n\t\t\t\t12 Dirty Little Secrets Retailers and Manufacturers Need to Know About Inventory Optimization\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Get the low-down on the secrets retailers and manufacturers need to know about inventory optimization. <\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/web.envistacorp.com\/12-dirty-little-secrets-of-inventory-optimization\" aria-label=\"Read more about 12 Dirty Little Secrets Retailers and Manufacturers Need to Know About Inventory Optimization\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tDownload\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\n\n\n<p><strong>Supporting Operational Process<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Receipts generally require the following process from the time the supplier trailer arrives:\n<ol class=\"wp-block-list\">\n<li>Validate PO\/SKU\/Quantity<\/li>\n\n\n\n<li>Unitize cases into standard pallet ti\/hi<\/li>\n\n\n\n<li>Sample cases are inspected for quality control\/vendor scorecarding<\/li>\n\n\n\n<li>Pallets are located into inventory using configured business rules<\/li>\n\n\n\n<li>HOST application is updated with inventory\/PO changes.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Returns generally require the following process from the time the inbound carrier arrives:\n<ol class=\"wp-block-list\">\n<li>Cartons are counted and validated against RMA\/RA<\/li>\n\n\n\n<li>Cartons are opened and each item identified<\/li>\n\n\n\n<li>Items can be validated against a corresponding sales order or customer<\/li>\n\n\n\n<li>Items are visually inspected for cost accounting disposition<\/li>\n\n\n\n<li>Re-salable items are initially sorted into totes awaiting full case consolidation<\/li>\n\n\n\n<li>Consolidated full cases are located into inventory<\/li>\n\n\n\n<li>HOST system integration determines customer credit amount.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Supporting Warehouse Staff<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Receiving will require resources dedicated to unloading\/unitizing, counting\/verification, and locating per inbound trailer, with an option for a single resource to completely process an advanced shipping notice receipt.<\/li>\n\n\n\n<li>Returns will require a single resource dedicated to case-level check-in, and multiple resources, dedicated to a terminal processing station for piece level disposition processing.<\/li>\n<\/ul>\n\n\n\n<p>The clear diversity of required data elements, supporting operational processes, and required resource staff between standard receiving and returns processing highlighted above cannot be realistically supported by the same series of software processing screens. If returns is a process that can be improved through value-driven processes, take the time required to ensure that you are not solving a <strong>returns issue <\/strong>with a <strong>receiving solution<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are evaluating warehouse software solutions and returns functionality is a key value driver for savings through the use of a new application, be prepared to be disappointed. <\/p>\n","protected":false},"author":22,"featured_media":35167,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_searchwp_excluded":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[3475],"tags":[3514,3574,3931],"class_list":["post-44843","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-commerce","tag-software-implementation","tag-warehouse"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why Receiving and Returns Are Different | enVista<\/title>\n<meta name=\"description\" content=\"Learn the key differences between receiving and returns in supply chain operations. Discover why they should be treated separately for more efficient logistics.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/envistacorp.com\/en-au\/2008\/11\/06\/why-receiving-is-not-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Receiving and Returns Are Different | enVista\" \/>\n<meta property=\"og:description\" content=\"Learn the key differences between receiving and returns in supply chain operations. Discover why they should be treated separately for more efficient logistics.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/envistacorp.com\/en-au\/2008\/11\/06\/why-receiving-is-not-returns\/\" \/>\n<meta property=\"og:site_name\" content=\"enVista Australia\" \/>\n<meta property=\"article:published_time\" content=\"2008-11-06T15:12:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-03T12:32:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/envistacorp.com\/en-au\/wp-content\/uploads\/sites\/4\/2021\/05\/Retail_AI.png\" \/>\n\t<meta property=\"og:image:width\" content=\"675\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"enVista Marketing\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"enVista Marketing\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Why Receiving and Returns Are Different | enVista","description":"Learn the key differences between receiving and returns in supply chain operations. Discover why they should be treated separately for more efficient logistics.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/envistacorp.com\/en-au\/2008\/11\/06\/why-receiving-is-not-returns\/","og_locale":"en_US","og_type":"article","og_title":"Why Receiving and Returns Are Different | enVista","og_description":"Learn the key differences between receiving and returns in supply chain operations. 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