{"id":45258,"date":"2013-07-29T17:34:00","date_gmt":"2013-07-29T17:34:00","guid":{"rendered":"http:\/\/sticky-highjinx.flywheelsites.com\/?p=45258"},"modified":"2025-03-03T07:55:39","modified_gmt":"2025-03-03T12:55:39","slug":"lean-process-improvement-by-perpetual-business-growth","status":"publish","type":"post","link":"https:\/\/envistacorp.com\/en-au\/2013\/07\/29\/lean-process-improvement-by-perpetual-business-growth\/","title":{"rendered":"Lean Process Improvement by Perpetual Business Growth"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\n<h2 class=\"wp-block-heading\" id=\"h-overview\">Overview<\/h2>\n\n\n\n<p>In <a href=\"https:\/\/www.amazon.com\/Design-Operational-Excellence-Breakthrough-Strategy\/dp\/0071768246\" target=\"_blank\" rel=\"noreferrer noopener\">Design for Operational Excellence<\/a>, Kevin Duggan redefines how we look at the Lean concept of continuous improvement. He suggests that, too often, we view continuous improvement as eliminating waste when we should be looking at it as setting up an operation that will enable perpetual business growth.<\/p>\n\n\n\n<p>Duggan introduces the concept of &#8220;Operational Excellence&#8221; and defines it as occurring when, &#8220;each and every employee can see the flow of value to the customer and fix that flow before it breaks down.&#8221; He then proceeds to explain how companies can implement Operational Excellence in production, supply chain and the office.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img  decoding=\"async\" src=\"https:\/\/info.envistacorp.com\/hs-fs\/hub\/190312\/file-239089513-jpg\/images\/design-for-operational-excellence.jpg\" width=\"118\" height=\"175\" alt=\"design for operational excellence\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-key-points-themes\">Key Points \/ Themes<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>The problem with the continuous improvement cycle is that it is a never ending process because there is no destination and progress is made, by design, in small increments. Operational Excellence, in contrast, begins by setting a destination.<\/li><li>Most continuous improvement processes are dependent upon the leader(s) who implemented them. When the leader(s) leave, the next one may have an entirely new concept for doing business.<\/li><li>Operational Excellence is expressly designed to remove management intervention from the process in what Duggan calls &#8220;self-healing flow.&#8221;<ul><li>Employees should know, based on the design, what they are to work on next.<\/li><li>Employees should be able to see problems as they occur and be capable and knowledgeable to take corrective action on their own.<\/li><li>Management&#8217;s primary function should be to &#8220;focus on offence.&#8221; By eliminated need for management intervention in the flow, they should have more time to focus on growing the business.<\/li><\/ul><\/li><\/ul>\n\n\n\t\t<div data-elementor-type=\"page\" data-elementor-id=\"92493\" class=\"elementor elementor-92493\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-a8efabb elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"2597\" data-id=\"a8efabb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f247f4e\" data-eae-slider=\"525\" data-id=\"f247f4e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-4dacf22 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"46991\" data-id=\"4dacf22\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"aux-parallax-section has_eae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f6d9ee9\" data-eae-slider=\"73449\" data-id=\"f6d9ee9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7244859 elementor-grid-1 elementor-posts--align-left elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"7244859\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_columns&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;cards_columns_tablet&quot;:&quot;1&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-47843 post type-post status-publish format-standard has-post-thumbnail hentry category-white-paper tag-lean tag-supply-chain\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/web.envistacorp.com\/integrating-lean-process-improvement\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"675\" height=\"675\" src=\"https:\/\/envistacorp.com\/en-au\/wp-content\/uploads\/sites\/4\/2021\/05\/scs-integrating-lean-process-improvement-whitepaper.png\" class=\"attachment-medium_large size-medium_large wp-image-35030\" alt=\"A person in a business suit is pressing a glowing gear icon on a transparent virtual touchscreen, symbolizing technology, Lean Process Improvements, or innovation. The blurred background emphasizes the focus on efficient process management.\" srcset=\"https:\/\/envistacorp.com\/en-au\/wp-content\/uploads\/sites\/4\/2021\/05\/scs-integrating-lean-process-improvement-whitepaper.png 675w, https:\/\/envistacorp.com\/en-au\/wp-content\/uploads\/sites\/4\/2021\/05\/scs-integrating-lean-process-improvement-whitepaper-300x300.png 300w, https:\/\/envistacorp.com\/en-au\/wp-content\/uploads\/sites\/4\/2021\/05\/scs-integrating-lean-process-improvement-whitepaper-150x150.png 150w\" sizes=\"(max-width: 675px) 100vw, 675px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section has_eae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bd4e9e7\" data-eae-slider=\"34414\" data-id=\"bd4e9e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc968ee elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"bc968ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_columns&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;cards_columns_tablet&quot;:&quot;1&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-47843 post type-post status-publish format-standard has-post-thumbnail hentry category-white-paper tag-lean tag-supply-chain\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/web.envistacorp.com\/integrating-lean-process-improvement\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/envistacorp.com\/en-au\/wp-content\/uploads\/sites\/4\/2021\/05\/scs-integrating-lean-process-improvement-whitepaper-300x300.png\" class=\"attachment-medium size-medium wp-image-35030\" alt=\"A person in a business suit is pressing a glowing gear icon on a transparent virtual touchscreen, symbolizing technology, Lean Process Improvements, or innovation. The blurred background emphasizes the focus on efficient process management.\" srcset=\"https:\/\/envistacorp.com\/en-au\/wp-content\/uploads\/sites\/4\/2021\/05\/scs-integrating-lean-process-improvement-whitepaper-300x300.png 300w, https:\/\/envistacorp.com\/en-au\/wp-content\/uploads\/sites\/4\/2021\/05\/scs-integrating-lean-process-improvement-whitepaper-150x150.png 150w, https:\/\/envistacorp.com\/en-au\/wp-content\/uploads\/sites\/4\/2021\/05\/scs-integrating-lean-process-improvement-whitepaper.png 675w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">White Paper<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/web.envistacorp.com\/integrating-lean-process-improvement\" target=&quot;_blank&quot;>\n\t\t\t\tIntegrating Lean Process Improvement\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Research has shown that nearly 70% of continuous improvement projects, such as Lean or Six Sigma, fail to achieve their organisational goals. <\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/web.envistacorp.com\/integrating-lean-process-improvement\" aria-label=\"Read more about Integrating Lean Process Improvement\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tDownload\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-contribution\">Contribution<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.amazon.com\/Design-Operational-Excellence-Breakthrough-Strategy\/dp\/0071768246\" target=\"_blank\" rel=\"noreferrer noopener\">Design for Operational Excellence<\/a> is a key member of the Lean Six Sigma series as it adds further context to the topic. Despite the emphasis on <a href=\"https:\/\/envistacorp.com\/consulting\/distribution-warehousing\/lean-process-improvements\/\">Lean Six Sigma<\/a> as a culture rather than a series of tools, it is all too easy to implement continuous improvement in order to check-the-box in hopes of reaping savings down the road. It is important that we do not set out on a journey without first defining our destination and determining how our journey will help us arrive there. Duggan&#8217;s contribution is a roadmap of a realistic path toward growing business through Lean. Like any good guidebook, it is complete with warnings and pitfalls that one may encounter along the way.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-questions-ideas-to-consider\">Questions \/ Ideas to Consider<\/h2>\n\n\n\n<ol class=\"wp-block-list\"><li>The idea of setting a destination makes intuitive sense in light of how we have been taught to set goals (the classic SMART acronym). What would the destination look like in your organisation?<\/li><li>What are your views on implementing Operational Excellence in your office?<\/li><li>Do you agree with Duggan&#8217;s answers to the &#8220;Nine Tough Questions on Continuous Improvement&#8221; as they might apply to your workplace?<\/li><li>What would your organisation look like if you designed your operation for Operational Excellence?<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Design for Operational Excellence explains how to view LEAN process improvement as setting up an operation that enables perpetual business growth.<\/p>\n","protected":false},"author":22,"featured_media":44638,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_searchwp_excluded":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[3475],"tags":[3531,3965,3975,3509],"class_list":["post-45258","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-lean","tag-lean-process","tag-organizational-design","tag-supply-chain"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Lean Process Improvement for Continuous Growth | enVista<\/title>\n<meta name=\"description\" content=\"Design for Operational Excellence explains how to view Lean process improvement as setting up an operation that enables perpetual business growth.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/envistacorp.com\/en-au\/2013\/07\/29\/lean-process-improvement-by-perpetual-business-growth\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lean Process Improvement for Continuous Growth | enVista\" \/>\n<meta property=\"og:description\" content=\"Design for Operational Excellence explains how to view Lean process improvement as setting up an operation that enables perpetual business growth.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/envistacorp.com\/en-au\/2013\/07\/29\/lean-process-improvement-by-perpetual-business-growth\/\" \/>\n<meta property=\"og:site_name\" content=\"enVista Australia\" \/>\n<meta property=\"article:published_time\" content=\"2013-07-29T17:34:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-03T12:55:39+00:00\" 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