Improve Customer Experience With Retail Operations Consulting

Demand Planning and Management

To meet omnichannel customer service requirements and sales targets, you need to be able to consistently offer the right product, at the right place and channel, at the right time and price. Optimal demand planning and forecasting tools are critical to this process. However, understanding demand variability and what shapes demand is critical prior to selecting a demand planning and forecasting solution.

enVista’s experienced retail practise helps companies review historical demand patterns by SKU, seasonality, promotion, physical location and channel. The resulting demand plan forecasts the correct amount of stock required to meet fluctuating demand, taking into consideration key variables such as safety stock, service levels and dynamically changing promotions or stocking strategies.

Product Flow and Inventory Optimization

Proper inventory management will allow you to keep the correct amount of stock on hand and reduce the minimum amount of stock required to maintain optimal service levels for your customers.

enVista’s inventory optimization process involves accurately allocating your inventory across your supply chain channels, evaluating your supply and demand volatility to determine optimal safety stock levels to reduce overall inventory levels, reduce capital holding costs and maintain or improve service levels to your customer.

Store Operations

Today, we can deliver targeted, cost-effective process improvement at the store level, the very heart of retail, where customers come face-to-face with sales personnel and merchandise. Like our proven strategies for distribution centers, our experts develop cost-saving, time-saving, satisfaction-enhancing solutions for store operations, thanks to the combination of our data-driven supply chain tools and our experienced talent in front-line retail operations.

Retail Labour Standards Database

Direct labour is most often one of the largest expenses incurred in both warehouse and retail operations. enVista helps clients minimize these costs through its M3 labour optimization methodology which focuses on methods, metrics and motivation.

This Lean process improvement team approach emphasizes the deployment of distribution and store operations best practices through operations improvements, labour forecasting and scheduling, productivity tracking, engineered labor standards and payroll incentives. We provide solutions necessary to measure each store and warehouse activity, ensuring your workforce is performing at its full potential.

enVista’s implementation of preferred work methods, in conjunction with a comprehensive change management training program, and accurate productivity goals based on industrial engineering principles form the foundation of a labour management programme that helps companies achieve increased performance and profitability.

Workforce Management/Development

Using proven, Lean Six Sigma tools along with workforce development and training, we work alongside your employees and subject matter experts. We use a collaborative, problem-solving approach to identify real opportunities and develop workable solutions. Then we test those solutions, scale them and implement.

Because your employees are involved at every step, the solutions are tailor-made to effectively free up once-wasted time, money or space. That converts once-wasted resources to cash, time or space, so you can reallocate them in the best way to maximize customer service, profitability and growth both in your stores and distribution centers alike.

Operational Assessment

enVista’s supply chain solutions practise provides a unique perspective on your supply chain execution performance through an operations and technology performance assessment. Our expert consultants can assess and quickly benchmark your operations against best in class performers. We have the experience and objectivity to spot quick hit tactical changes that deliver immediate productivity increases. Our consultants will not do this from afar. They will go into your facilities themselves to examine them and make their recommendations.