All posts by : enVista Marketing

A record crowd of 40,000 people attended the National Retail Federation (NRF) Big Show in New York City this week to see what new solutions and innovations software suppliers had in store for 2020 and beyond. The usual themes were still very present as solution providers and retailers alike were more than happy to talk about omni-channel, mobility, and machine learning, to name a few. This year, two recurring themes jumped out at me: an emphasis on the store’s role in omni-channel and the use of robots to streamline processes.

Two sessions at the NRF 2020 conference in New York highlighted how focusing on customer service results in higher sales.

A record crowd of 40,000 people attended the National Retail Federation (NRF) Big Show in New York City this week to see what new solutions and innovations software suppliers had in store for 2020 and beyond. The usual themes were still very present as solution providers and retailers alike were more than happy to talk about omni-channel, mobility, and machine learning, to name a few. This year, two recurring themes were prevalent: an emphasis on the store’s role in omni-channel and the use of robots to streamline processes.