Customers want to find what they’re looking for easily, no matter when, where or how they want to shop. Be where your customers are with a single commerce platform to seamlessly enable unified commerce.
Internal data and organisational channel silos have made it challenging for retailers to deliver a unified customer experience. A unified commerce platform is imperative to deliver the holistic and personalized experience customers expect.
A unified commerce platform is not simply the future in-store or web platform, but combines in-store POS, mobile, web, order management, call centre and clienteling into one integrated platform. enVista’s retail experts have the experience to successfully navigate retailers through the process of defining the right unified commerce strategy for your brand.
Unified commerce is first and foremost a customer-centric endeavor. enVista helps you align your unified commerce strategy with your customer experience goals to create a roadmap designed to delight your customer at every touch point.
The scale of a unified commerce project means that selecting the right technology partner is crucial. enVista’s retail experts help your organisation navigate the vendor landscape with a proven selection methodology, ensuring that your strategic goals and system needs are met.
We help define business process flows, guide vendors and manage the project to a timeline and budget. We work with your team throughout the planning, design and development, testing and final implementation to ensure a seamless and successful implementation.
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Senior executives from leading retail companies sat down with enVista CEO Jim Barnes to discuss their organisations’ omni-channel challenges.
One month after the show’s conclusion, the team has gathered its five key takeaways that are set to shape the future of retail.