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What is Microsoft Dynamics 365?

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Microsoft Dynamics 365 is a cloud-based Software-as-a-Service (SaaS) business applications platform created to provide an all-in-one solution to efficiently manage various areas of the business. Dynamics 365 uses enterprise resource planning (ERP), customer relationship management (CRM) and other solutions and services to create the best and most comprehensive experience possible for its users.

With change being a constant, Microsoft developed this intelligent, unified platform to provide users with a solution that is agile and adaptable to virtually any situation.

Dynamics 365 Solutions

The agility of Dynamics 365 is possible due to the many applications and feature options that are available. Many organizations are using disparate systems for various business functions and processes, making it difficult to generate comprehensive reporting and gather analytics.

Dynamics 365 is a key solution to help businesses unlock new value because it has the unique ability to bring together data from virtually any source – whether it’s a Microsoft system or not.  With Dynamics 365 applications, business functions and operations can be brought together, allowing for efficiency and improved decision-making. 

Customer Insights

Dynamics 365 Customer Insights creates the ultimate 360-degree view of your customers by bringing together customer data from Microsoft and third-party applications, enabling you to deliver a personalized customer experience. 

Customer Service

Dynamics 365 Customer Service empowers companies to provide a seamless, end-to-end customer service experience within a single solution built on the Microsoft cloud to deliver consistent, connected support across channels. Support customers anytime, anywhere and empower your teams with insights into customer satisfaction–boosting analytics and AI-powered features to spend less time searching and more time engaging.

Field Service

Dynamics 365 Field Service ensures the right technician with the right skills is equipped with the right parts, and that they arrive at the right place and at the right time. Field Service improves first-time fix rates, customer satisfaction, and resource scheduling and helps ensure technician success every time. Field Service enables organizations to move from a costly break-fix model to a more efficient predictive and proactive service-based model.


Microsoft Dynamics 365 Finance enables medium and enterprise organizations to monitor financial operations in real time, better predict future outcomes, and make data-driven decisions to drive business agility, growth and maintain competitiveness. (For small and medium-sized organizations – check out Business Central.)


Dynamics 365 Marketing helps companies structure customer journeys that personalize moments that matter across all touchpoints. It helps customer experience-focused teams build deeper customer relationships with more meaningful engagement across both digital and physical channels – while earning customer loyalty faster. It provides customers with built-in connections with Microsoft Teams and enables organizations to easily connect with Dynamics 365 Customer Insights, Dynamics 365 Sales, and Dynamics 365 Customer Service.

Project Operations

Dynamics 365 Project Operations enables project-based organizations to deliver every customer engagement on-time and within-budget through an end-to-end solution for sales, planning, resourcing, delivery, and billing. Built on Microsoft’s Power Platform, Dynamics 365 Project Operations can integrate with your existing systems.


Dynamics 365 Commerce delivers a complete omnichannel solution that unifies back-office, in-store, and digital experiences to personalize customer engagement, increase employee productivity, optimize operations, and deliver better business outcomes. Commerce works with intelligent add-ons such as product recommendations and ratings and reviews and integrates with the broader Microsoft Dynamics 365 ecosystem of applications.


Dynamics 365 Sales provides selling teams with the ability to consistently deliver personalized engagement to build relationships and close deals. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors signals and captures behavior and delivers actionable insights, so sales teams can anticipate buyer needs and deliver friction-free buying experiences.

Human Resources

Dynamics 365 Human Resources helps balance operational excellence, organizational agility, and the employee experience to create a workplace where people and the business thrive. Unlock HR professionals to become more strategic and insightful by removing barriers of people data silos and manual, outdated, and disconnected processes and experiences.

Business Central

Microsoft Dynamics 365 Business Central is a SaaS business application targeting growing businesses that have typically outgrown their basic accounting software or are replacing outdated legacy systems. As a comprehensive business management solution, Business Central helps companies connect their financials, sales, service, and operations to adapt faster, work smarter, and drive better business performance.

Intelligent Order Management

Microsoft Dynamics 365 Intelligent Order Management is a platform that provides companies the flexibility they need to capture orders from a variety of sources, including in-store, online, social marketplaces—and then fulfill them from anywhere through a variety of 3PL providers, stores, or even dropship using from a partner. 

Supply Chain Management

Dynamics 365 Supply Chain Management provides manufacturers, distributors, and retailers with the real-time visibility and intelligence they need to move from reactive to proactive operations. Unifying data and using predictive insights from IoT and analytics —across order fulfillment, planning, procurement, production, inventory, warehousing, and transportation —to maximize operational efficiency, product quality, and profitability.


Microsoft Dynamics 365 removes the complexity of disparate CRM and ERP systems by creating modern, modular business applications that work together on a single platform, giving organizations the flexibility to adopt technology when they need it. By coupling Dynamics 365 apps with other Microsoft solutions – Power Platform, AI Solutions, Collaboration Solutions – you are transforming business. enVista provides consulting services for Microsoft Dynamics 365 and its solution ecosystem. Speak with our experts about services today.

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