There are two components to labor management system costs: software and implementation services costs.
The software cost is made up of 3 cost components: per user cost (floor associates and operations staff), hosting cost (servers/infrastructure/3rd party license costs), and Support & Maintenance Fees (typically a multi-year agreement)
There are 2 ways the software can be purchased: either through a 1-time perpetual license fee with recurring support and maintenance or through a Software as a Service (SaaS) fee.
A perpetual license fee can range anywhere from $300 to $1500+ per user with an annual Support & Maintenance Agreement ranging from 15 to 25% of the License fee depending on level of service; i.e. working hours vs 24 x 7 x 365 days/year.
SaaS agreements can range from a 1 to 5 years agreement with 2 to 3 being the norm and are typically invoiced on a monthly basis. The fees range from $10-20 per user per month up to $40-50 per user per month.
Implementation Services Costs
For a new implementation involving the implementation of discrete standards, training/change management, testing, and go-live support, cost estimates typically range from $12K to $14K/week, which can be applied to the week estimates to get overall costs.