Big Rock Sports Implements New WMS for Greater Efficiency and Scalability
Big Rock Sports leverages enVista’s WMS implementation services to improve inventory and picking accuracy and lower labor costs.
enVista’s Service Desk is a comprehensive, central hub for all supported IT and selected non-IT business needs. Our omnichannel Service Desk includes digital channels, live channels and direct channels.
enVista’s service desk management delivers a superior end user support experience that improves user satisfaction and productivity through a combination of simple and intuitive self-service solutions. These solutions are combined with an omnichannel contact center offering several communication channels to meet the needs of every user. This is underpinned by proactive experience management functions to provide exceptional service.
All end-user contact, whether automated, self-service or agent-assisted must leave the customer delighted while exceeding expectations. Our focus is on creating personalized and memorable support experiences through the quality of tooling, a high touch help desk and delivering the highest levels of customer care.
Our Service Desk is an omnichannel, interconnected support center offering context-based support for both IT and non-IT issues. We offer depth in analytics that can be applied equally well to both IT and business support.
We deliver support to users globally, no matter the language, operating hours or support topic — whether IT- or business-related.
We collect and analyze service data to provide valuable insights into how the service can be continuously improved providing more value to clients through continuous improvement.
We provide and maintain common and customer-specific knowledge needed to have effective self-service and virtual assistant functions.
Gain insight into benefits and various use cases for infrastructure, application and business process managed services.
Cyber threats continue to become more sophisticated and widespread, posing a significant risk to businesses of all sizes. Cyber attacks can have devastating consequences for
Security awareness training educates employees on cyberattacks & protection, reducing breaches & costs, increasing trust & competitiveness.
As companies shift to working remotely, systems are becoming less secure. Learn how to reduce cybersecurity risk.