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DYNAMICS 365 CUSTOMER SERVICE

Deliver quality customer care with Dynamics 365 Customer Service.

Leverage Microsoft Dynamics 365 Customer Service as a single, AI-powered platform for customer interactions with the omnichannel flexibility they expect through voice, chat, SMS, Facebook Messenger and more.

Power virtual agents work with Microsoft Dynamics SL.
Customer service enterprise business application.

Support seamless experiences for customers and employees with Dynamics 365 Customer Service.

enVista and Microsoft Dynamics 365 Customer Service can help you integrate and improve the value of customer relationships across multiple touchpoints. As a Microsoft Gold Certified Partner with extensive CRM experience, enVista knows what works – and what doesn’t – when it comes to successful customer service.

A Powerful, Integrated Platform

Unify the data and technology used throughout your organization with our customer data platform.

Empowered and Motivated Service Teams

Give teams the right tools to provide personalized service across any channel with D365 customer service.

The Power of Artificial Intelligence (AI)

Gain actionable insights that boost service, loyalty and profitability.

The Power of AI and the Internet of Things (IoT)

Proactively resolve potential issues and utilize a knowledge base with actionable insights.

Personalized Virtual Agents

Gain self service solutions that customers will love, provide omnichannel support and see customer transaction history at a glance.

Increased Team Productivity

Easily analyze customer interactions for continuous improvement. Simplify escalations and access to experts and customer service agents.

enVista Microsoft Gold Partne

enVista is a Microsoft Gold Certified Partner that implements and supports all three Microsoft clouds including Microsoft 365, Dynamics 365 and Azure.

Customer-Centric

Strong customer centricity fuels a 97.6% customer retention rate and an 18% CAGR over the last 20 years

Supply Chain Expertise ​

20 years of experience optimizing supply chains in the manufacturing, distribution and retail industries

Driving Results

Proven methodologies and playbooks create innovative, tailored solutions that produce real results for our clients

Optimizing Business Processes

“Business processes first” approach to determine and address your challenges by providing the right mix of solutions

Featured Insights

Microsoft Dynamics 365 Customer Service FAQs

Microsoft Dynamics 365 for Customer Service allows you to connect with your customers at every point of their engagement lifecycle. It enables you to provide them personalized service, on the platform they want, when they want it. Microsoft Dynamics 365 for Customer Service will also provide you with proactive built-in digital intelligence, which will anticipate opportunities and enable your customer relationship management based on past trends.

Using Microsoft Dynamics 365 for Customer Service, you will:

  • Optimize customer experiences with insight into inventory and order statuses
  • Leverage workspaces to give quick insight into customer service on customer data and orders
  • Use customer service functionality
    to reduce the amount of time it takes to review a customer issue based on the visibility of the customer order details
  • Provide various payment abilities before invoicing an order

Our expert Microsoft D365 Customer Service consultants will help you implement: 

  • The ability to connect with your customers at any time and any place
  • Community space where your customers and experts can come together to troubleshoot
  • A single user interface for your sales agents to work through
  • Full visibility for your customers and access to the information required to answer their questions
  • Digital intelligence to be proactive in your customer service

enVista is a Microsoft Gold Certified Partner with unmatched supply chain management consulting, process improvement and technical/functional expertise for a broad array of Power Platform solutions and business productivity applications and collaboration tools, such as Dynamics AX, Dynamics CRM and Dynamics SL. We uniquely enable manufacturing, retail distribution-centric, financial services and non-profit organizations to address their IT and business requirements, from source to consumption.

Let's have a conversation.

We deliver exceptional solutions. Learn how we can accelerate results for you and your organization.
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