In today’s highly mobile workspace, your field workers need the ability to work wherever they are, on any device. The Dynamics 365 Field Service mobile app allows just that. Microsoft Dynamics 365 Field Service solution allows companies to use mobile computing to improve connected field service communication, increase productivity, streamline work processes and enhance customer service and loyalty.
The solution can be used for scheduling, service execution, product sales, inventory management and asset management integrated into the business system to allow a complete view and access to financials and analytical data to drive business performance.
Field service capabilities in Dynamics 365 give companies the ability to manage a mobile workforce and deliver products and services to the clients’ location. This functionality helps companies ensure they are sending the right people, with the right skills, to the right place, at the right time and giving them the right technology and resources to complete the job.
Dynamics 365 Field Service achieves these benefits by:
- Helping you gain insight into your staff and inventory to optimize response time to customers
- Eliminating tools such as paper and whiteboards to manage your service department
- Providing the necessary tools on device to enable your staff with the knowledge that they need to optimize their service to your customers
- Helping you become a proactive service provider rather than reactive
