Optimize omnichannel operations with our market-leading order management software.

Order management software is the technology that facilitates every aspect of a commerce order—from browsing to buying to unboxing. OMS spans the entire order lifecycle including inventory availability, order receiving, order routing, data exchange, fulfillment, tracking, shipping notifications, alerts, and potential modifications or appeasements of orders.  

An OMS acts as a management aid for various aspects of everyday business operations. To prove itself a good order management software should:

• Track Orders – By definition, a major function of an OMS, order tracking is easily managed by the right software. This function grows more and more important as a business grows and orders become more frequent. For omnichannel strategy, software that tracks orders with ease is imperative and can improve customer experience as well as internal organization. 
• Automate Manual Processes – Scalability and omnichannel opportunities demand that more and more tasks become fully automated. Saving time and resources through automated order systems is a must for order management software.
• Monitor and Forecast Inventory Needs – Effective order management software provides full visibility when it comes to inventory levels and can forecast supply needs, allowing businesses to take advantage of purchase trends rather than missing big opportunities due to mismanaged supply.
• Enable Scalability – An OMS solution must be able to grow with a business, responding to the ever more complicated needs of multi-channel retail. An OMS software limited beyond a certain scale cannot provide sustainable assistance for a business. The right system will have the flexibility to deal with small or large businesses.

Order management software unifies front–end, customer– facing channels (i.e. stores, online, marketplaces, etc.) and back-end operational systems (i.e. ERP, warehouse management systems, customer relationship management tools, etc.). Often times, order management software serves as the single source of truth for order data for retailers.  

Modern order management software enables retailers to expose inventory across their enterprise, (regardless of sales channel) to activate a buy, fulfill, track and return anywhere experience. 

An OMS empowers customers to experience real-time visibility into cross-channel inventory, so they can purchase how and where they prefer—whether click, cart, courier, or curbside.  

It also empowers live order updates and tracking to reduce “Where is my Order” (WISMO) calls to customer service agents. 

Effective order management software offers your organization many benefits. Here are a few to consider.

1. Automation of processes  

A good OMS software allows for more effective processes, that end up saving your organization time and resources, which leads to cost reduction across the board. An OMS  provides automation for many time-consuming order management tasks, such as data entry. This frees up your staff to deal with other tasks and reduces labor costs. A good OMS software includes AI for logistics, inventory management, and more to enable employees to focus on your clients rather than background processes.  

 2. More accurate reporting in real-time 

A solid order management software provides accurate real-time data about your customers, current orders, inventory availability and more. With accurate information, businesses can keep track of customer behavior and product sales to understand larger trends. This leads to better decision making for your whole organization.  

 3. Fewer human errors 

If you have staff members implementing processes, there will likely be errors as even the best employees occasionally make mistakes. In a supply chain context, one small error can snowball quickly into a massive issue, so lowering the number of human errors can lower costs and order time across an organization. A order management solution automates many processes, lowering the potential for human error. 

 4. Better customer experience 

An efficient OMS can improve customer experience in a variety of ways. It provides more accurate delivery and shipping information, ensures that customers know when items are in stock and allows your customer service staff to quickly and easily respond to questions about orders. In today’s market, consumers expect quick and accurate service – , from purchase through delivery – , and an OMS is a necessary part of that delivery.

All retailers and wholesalers can benefit from order management software. However, high-volume, enterprise retailers and brands with complex fulfillment operations or omnichannel requirements require a best-in-breed order management software to create a seamless customer experience. 

All business modes can benefit from order management software. However, not all solutions can easily handle the complexity of multiple business models. enVista’s OMS is purpose-built to manage the volume of D2C commerce, and the complexity of B2B and wholesale models.  

The first step to choosing an OMS is to define business goals and objectives. A company’s OMS tools must scale to be sustainable. Selecting a more stagnant option could cripple business operations in the future.

enVista’s experts can advise based on the business goals and objectives brought to us to find the right type of system to implement. Once we find the right solution together, we then assist in implementation and ease your business into the new OMS.