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Careers

CUSTOMER CARE

Personalize Your Customer Experience and Foster Brand Loyalty

Empower your customer care associates with a single view of customer inventory, order, item, shipments and payment.

Happy customers, happy associates.

Enable customer care associates to help shoppers by providing access to a single view of customer inventory, order, item, shipments and payment. enVista’s customer care solution offers an intuitive, user-friendly interface for call center and chat representatives to easily access information and serve the customer.

Deliver a personalized and seamless omnichannel experience to ensure customer satisfaction and foster brand loyalty.

Make Your Customer Experience a Competitive Differentiator

enVista’s customer care solution delivers requisite visibility to the data across your enterprise that impacts customer service and experience. Utilize our built-in order orchestration logic and workflows to support your customer care associates with the real-time information needed to enhance the customer experience across channels. Our intuitive UX/UI makes it easy.

Creation & Maintenance

Enable customer care representatives to easily capture new orders and initiate order/item returns or exchanges while chatting live with your customer. Empower your customer care associates to personalize the customer experience and engage in clienteling by providing visibility to the customer profile and order history.

360-Degree Customer View

Arm your representatives with item lookup/inquiry capabilities. View customer interaction history and inventory available to promise throughout your enterprise. Understand fulfillment timeframes to help meet customer expectations.

Order Status Lookup

Provide a frictionless omnichannel experience by enabling your associates to view customer order status and history across channels. Understand order status, shipment status and anticipated fulfillment timeframes in order to meet one of the most commonly-asked questions in customer care – “where’s my order?”

Customer Complaint Resolution

Quickly and efficiently resolve customer service issues and complaints to ensure customer satisfaction, optimize the lifetime value of a customer and increase brand loyalty.

Accelerate Omnichannel with Agility & Profitability

Speed Integration & Time to Value

Rapidly integrate with existing systems and integration points across your enterprise. Deploy in weeks or months, not years.

Reduce Costs

Lower total cost of ownership through reduced integration costs, increased gross margin return on inventory investment (GMROI), reduced fulfillment costs and improved working capital.

Improve Customer Experience & Brand Loyalty

Deliver a consistent, stellar omnichannel brand experience.

Only enVista uniquely accelerates
and maximizes your omnichannel results.

Our end-to-end commerce and supply chain solutions expertise offers our customers the unmatched retail domain expertise necessary to bridge digital and physical commerce.
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Years of In-House OMS Expertise
# 25
The Industry's First Unified Commerce Platform Built as Microservices
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Global Clients
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Global Omnichannel and Supply Chain Consultants

Customer obsessed?
We are, too.

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I would tell other companies that are interested in doing business with enVista that in doing so, they will have a true partner.
Chad Hamby, VP, eCommerce Operations & Solutions

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The capabilities of enVista’s OMS and Unified Commerce Platform are extremely robust. enVista’s solution is exceptionally sophisticated and agile to meet our long-term needs.
Tricia Tolivar
Executive Vice President and Chief Financial Officer

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The Enspire Commerce team brings a wealth of retail and 3PL experience, making them a valued partner for our business.
Steve Congro
Director, Omnichannel Technology

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enVista’s OMS and Körber’s WMS provide robust capabilities and seamlessly integrate, enabling us to optimally manage high order volumes at a time when consumers increasingly work out at home.
Jeff Hill
Director of IT
Titan Brands

enVista is well positioned to continue their growth... we believe they will continue to be even more disruptive against some of the more established vendors they compete with.

— Jerry Sheldon, Analyst, IHL

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