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Buy Online, Pick up In Store (BOPIS)
Provide a convenient, personalized buy online, pick up in store (BOPIS) experience. Leverage store inventory, reduce fulfillment costs and enhance customer service. We make it easy for consumers and store associates.
Buy online, pick up in store (BOPIS) provides a win-win fulfillment solution for customers and retailers alike. Retailers benefit from an opportunity to provide a positive customer experience and improved margins by mitigating fulfillment costs.
Our order management system (OMS) provides advanced customer experience management, including inventory visibility, order confirmations, alerts and updates. Store associates appreciate our highly-intuitive, easy-to-use user interface (no training/manual required) that makes it simple to fulfill orders and deliver personalized service for customers.
Store fulfillment is the most profitable way to fulfill online orders. Expose store inventory available-to-promise (ATP), minimize fulfillment timeframes for your customer and avoid high costs associated with last-mile fulfillment. Further, increase average customer cart size and create additional opportunities for add-on purchases.
Meet consumer expectations for fulfillment with a convenient and easy shopping experience. In instances where fulfillment speed is paramount to the consumer, BOPIS provides an opportunity for rapid fulfillment for same-or next-day pickup.
enVista’s solution enables visibility to in-store inventory and order fulfillment timeframes. Our robust customer experience management offering proactively provides communications to your customers throughout the lifecycle of the order. Deliver a seamless BOPIS experience that fosters brand loyalty and competitive advantage.
Avoid costly last-mile parcel shipping by nudging your customer to buy online, pick up in store. BOPIS provides opportunities to fulfill orders close to the point of the demand to reduce fulfillment timeframes to get orders into your customers’ hands at a lower cost and faster timeframe.
BOPIS drives additional traffic to your store where consumers often opt to make additional purchases. By promoting and leveraging store inventory, retailers typically realize increased profit margins.
enVista enables retailers to deliver an optimal BOPIS experience that encourages customer loyalty repeat sales. A great omnichannel customer experience encourages further sales opportunities.
Deliver a more meaningful and personalized interaction that humanizes your brand and fosters a relationship with your customers. Drive brand loyalty with exceptional customer service and a simple, convenient shopping experience.
Your associates are the face of your brand. Help attract and retain store associates by providing the modern tools and technology that make the job of fulfilling BOPIS orders extremely easy, quick, intuitive and convenient – no training manual required! We make it easy for your associates to deliver exceptional, personalized customer service.
I would tell other companies that are interested in doing business with enVista that in doing so, they will have a true partner.
The capabilities of enVista’s OMS and Unified Commerce Platform are extremely robust. enVista’s solution is exceptionally sophisticated and agile to meet our long-term needs.
The Enspire Commerce team brings a wealth of retail and 3PL experience, making them a valued partner for our business.
enVista’s OMS and Körber’s WMS provide robust capabilities and seamlessly integrate, enabling us to optimally manage high order volumes at a time when consumers increasingly work out at home.
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In the retail space, the acronym BOPIS stands for ‘buy online, pick up in-store.’ BOPIS provides customers with the option to purchase goods online. Their purchase is then prepared in-store and can be picked up by the customer at the brick and mortar location via one of several methods including a designated pickup area, curbside pickup, or a retail locker.
BOPIS options for customers require that the given business have both an online and physical storefront. Customers use the BOPIS option by selecting ‘in-store pickup’ when shopping online or with a retail app. This order is then sent to the physical store for fulfillment. Once it’s ready, the customer is notified and can pick up the order during regular business hours.
At enVista, we’re equipped to help retailers implement this option to help users and customers alike take advantage of the benefits of BOPIS.
According to the National Retail Federation, 97% of consumers have backed out of a purchase because it was inconvenient for them but over 90% of shoppers agree that BOPIS options provide critical convenience as they buy.
Retailers need to offer modern conveniences and increase store revenue. BOPIS can offer exactly that:
We deliver exceptional solutions. Learn how we can accelerate results for you and your organization.